Customer Service Representative (English Speaker) - Immediate Hiring

PT. INATEK DIGITAL SEJAHTERA is a rapidly growing tech company based in Yogyakarta, specializing in digital solutions and customer service. We are looking for a dedicated Customer Service Representative (English Speaker) to join our team. This is an immediate hiring opportunity for passionate individuals, including fresh graduates, who are eager to deliver exceptional service to our valued clients.

As a Customer Service Representative at PT. INATEK DIGITAL SEJAHTERA, you will be the first point of contact for our customers, ensuring their queries and concerns are addressed promptly and professionally. You will use tools like Zendesk and Slack to manage customer interactions efficiently. This role offers a dynamic work environment with opportunities for growth and development.

📋 Tanggung Jawab Pekerjaan

• Provide excellent customer service by responding to inquiries and resolving issues via email, phone, and live chat.
• Manage customer interactions using Zendesk and Slack to ensure timely and efficient responses.
• Document customer interactions and maintain accurate records in our CRM system.
• Assist in troubleshooting technical issues and escalate complex problems to the appropriate teams.
• Collaborate with the sales and marketing teams to ensure a seamless customer experience.
• Monitor customer satisfaction and provide feedback to improve our services.
• Participate in training sessions to enhance your skills and knowledge.
• Contribute to team meetings and brainstorming sessions to drive continuous improvement.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Business Administration, Communication, or a related field. Fresh graduates are welcome to apply.
• Minimum 1 year of experience in customer service, preferably in a tech-related industry.
• Proficient in English, both written and spoken.
• Strong communication and interpersonal skills.
• Ability to work in a fast-paced environment and meet tight deadlines.
• Familiarity with CRM systems and customer service tools like Zendesk and Slack is a plus.
• Ability to multitask and prioritize tasks effectively.
• Willingness to learn and adapt to new technologies and processes.

🛠️ Keahlian

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