Customer Retention Canvasser - Gorontalo

Join Astra Credit Companies as a Customer Retention Canvasser in Gorontalo!

Are you a dynamic and results-driven professional with a passion for customer engagement? Astra Credit Companies is seeking a dedicated Customer Retention Canvasser to join our team in Gorontalo. In this role, you'll be the face of our company, visiting customers to understand their needs, provide excellent service, and ensure they stay loyal to our services. This is a great opportunity to make a tangible impact on customer satisfaction and retention.

At Astra Credit Companies, we pride ourselves on being a leading financial services provider in Indonesia. Our mission is to empower our customers with financial solutions that help them achieve their goals. In Gorontalo, we're committed to delivering exceptional service and building strong, lasting relationships with our customers.

📋 Tanggung Jawab Pekerjaan

• Visit and meet with existing customers to understand their needs and concerns.
• Provide personalized financial advice and solutions tailored to each customer's situation.
• Assist customers with their financial transactions and ensure a smooth experience.
• Build and maintain strong relationships with customers to foster loyalty and trust.
• Collect and analyze customer feedback to identify areas for improvement.
• Stay updated with the latest financial products and services offered by Astra Credit Companies.
• Report on customer interactions and outcomes to the team.
• Participate in team meetings and contribute to the development of customer retention strategies.

🎓 Kualifikasi & Syarat

• Minimum 2 years of experience in customer service or sales, preferably in the financial services industry.
• Strong communication and interpersonal skills to build rapport with customers.
• Ability to work independently and as part of a team.
• Familiarity with financial products and services offered by Astra Credit Companies.
• Proficient in using Microsoft Office Suite (Word, Excel, PowerPoint).
• Valid driver's license and reliable transportation.
• Ability to work in a fast-paced environment and meet tight deadlines.
• Passionate about customer satisfaction and financial education.

🛠️ Keahlian

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